JUNE, 2008 NUMBER 187

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PIR HOSPITALITY-BUSINESS www.pirnet.co.uk - for thousands of products, services and links Incorporating Hotels, Sport and Leisure Magazine Features include: Winteringham Fields - Alternative Christmas Menus Luxury as Standard Countdown to SPATEX 08 • The Tragedy of Hotel Fires Luxury is Expected • Entertainment Licensing Dining, Drinking, Smoking...
We’ve got it covered! Reply No. 1 Tel: 0800 0933518 for a free survey www.zenithcsl.com Page 2 Countdown to SPATEX
2008 Page 4 The tragedy of Hotel Fires Page 6 Luxury as Standard Page 10 Water Vending Page 14 Winteringham Fields -
Christmas Menus Page 16 Corporate Wear Page 18 Catering Page 20 Washrooms that mean
Business Page 27 Audio Visual Product Information Review Price: £1 where sold Publisher - Steve Mitchell Editorial Team Tony Heathfield,Tracy Cater, Ross Raja, Derek Cooper,Angela Parker Design/Production Sandy Horsley Administration Lyn Mitchell, Kath Cameron, Paul Wing, Enza Baio Published by The Bellmont Agency Ltd, Broadway House, The Broadway, Bedford MK40 2TE. Tel: 0870 749 0220 Fax: 0870 749 0221 E-mail: production@pirnet.co.uk Website: www.pirnet.co.uk Copyright The Bellmont Agency Ltd 2007 Average Net Circulation: 26,046 for period 01/07/06 - 30/06/07 The Publisher holds all copyright and any items within may not be reproduced in any way, for any purpose, without the written permission of the Publisher.While every care has been taken to ensure accuracy, the information contained within this publication is based on submissions to the Publishers who cannot be held responsible for errors and omissions. Contents PIR Hospitality-Business 47 November 2007 Page 1 Front cover is sponsored by Zenith Canopies. For details on how to sponsor covers for future editions telephone 0870 749 0220. Reply No. 2 system (courtesy of John Biles and Bourne
Leisure). Comparators, photometers and titration systems. Meaningful training. How to
measure levels of chlorine in excess of 6.0mg/l
and why we need to. 11.30 am - Filter Media
Robbie Phillips The need for flocculation/coagulation. What
flocculents are available? Types of filter media
available: Sand, Glass, Zeolite, DE and their
application. Filter rates, bed depths and
backwashing. Inspection and maintenance
requirements. Health and Safety issues/PPE
requirements etc. 2.00 pm - Commercial Pool Water
Treatment ‘Master Class’.
Alan King MISPE Alan will summarise the relationships
between all the factors, which are necessary
to create great-looking swimming pool water.
Removal of pollution, filtration, water balance,
disinfection, hygiene, dilution, ventilation - all
are essential to maintain a pleasurable
swimming experience. This session looks at all
the factors, and how they are inter-related.
Show Organiser Michele Bridle comments, “I
really feel SPATEX has a lot to offer and
recommend visitors from the leisure industry
to spend more than one day in Brighton if they can. The amount of pools around the
country with sub-standard pool water is
frightening. If you really want to ensure you
have permanent great looking pool water,
then the Leisure Operators’ Day should not
be missed.” Page 3 Page 2 SP A
TEX 2008 Reply No. 3 The Countdown to SPATEX 08 Begins! 110+ national and international
exhibitors
Equipment, products & services in
over 150 categories
Technical Programme with
7 new topics Free Park & Ride Scheme New product launches, incentives
& specials
Show pool feature for the
domestic market
Specialist Leisure Operators’
Day programme With not long to go until SPATEX 08, the
exhibition for professionals in the pool, spa
and sauna industry, show organisers are
making final arrangements to ensure it will be
an event to remember. With record numbers
of exhibitors, a range of subtle changes on the
show floor, advice and information on tap plus an extensive technical programme, visitors to
the show will have everything they need and
more.
For the first time ever, the show pool is to be
located alongside the BSPF stand in a piazza
style setting, creating a relaxed atmosphere
for visitors to the main bar area. Due to popularity, the free Park & Ride scheme has
been extended, offering visitors easy access to
the show during opening times.
This year there are over 116 exhibitors from
the UK and overseas offering equipment,
products and services in over 150 categories.
New products on offer include automated
poolside water analysis, heat pumps, water
treatment systems, multi cyclone centrifugal
filtration and portable spas.
The 2008 Workshop Programme running on
Sunday 3rd and Monday 4th February is
packed with diverse and interesting subject
matter. This includes 7 new topics such as
domestic filtration installations, reducing costs
using solar heating and an open forum on hot water chemistry. There will be a live demonstration on Sunday 3rd February on
pool site safety plus the SPATEX Challenge on
Monday 4th February, which this year is
looking for the fastest pool liner fitter in the
business.
The popular Leisure Operators’ Day is taking
place on Tuesday 5th February, a must for all
pool operators wanting great looking pool
water. This specialist programme costs just
£75 and consists of three sessions as follows: 10.00 am - Water Testing - data or
information?
Allen Wilson and Dr. Sohail Plant operators take tests throughout the day
and record results, but often fail to react to
the information that these tests provide.
What are the recommended parameters for
various types of pools and why do they vary?
Good and bad examples. Who gives the
guidance and why? WHO, BSI, PWTAG, ISPAL,
ISPE, ISRM, HSE and HPA. The traffic light Countdown to SPATEX 08 Under Three Months Until SPATEX 08 Begins! SPATEX 08 is taking place at The
Brighton Metropole Exhibition
Centre from 3-5 February 2008. For
further information and free
registration, please call 01264 358558 or visit www.spatex.co.uk. SP A
TEX 2008 Fireco’s Wedge Pledge asks you to send the company your illegal
fire door wedges and receive five pounds off every Dorgard - the legal, wireless hold-open solution for fire doors. PLUS Fireco is
pledging to donate one pound for every Dorgard sold from the
campaign that is expected to raise thousands of pounds for burns
charities that care for victims of fire. For more information about Fireco’s Wedge Pledge
campaign please call 0870 8500085 or visit
www.firecoltd.com or www.dorgard.com Page 4 Page 5 Reply No. 5 E very one and a half minutes
someone in the UK becomes a
burns victim. And latest fire statistics show that in
the last decade there have been an
average of 2,500 fires recorded in
hotels each year ... virtually 50 fires a
week! Today, there are about 33,000
hotels in the UK which means,
essentially, your hotel has a one in 13
chance of a fire outbreak this year.
Yet, astonishingly, a recent UK survey
of fire risk assessors, sponsored by
Fireco Ltd, revealed that hotels were
dangerously flouting fire safety rules,
with the life-threatening hazard of fire
door-wedging found in 100 percent of
hotels visited.
These findings were further endorsed
by a recent undercover investigation
carried out by BBC South West’s
Inside Out programme which
identified dangerous practices in
hotels such as obstructed fire exits,
misdirecting fire exit signs and
wedged open fire doors ... breaches
that could cause injury, or worse, loss
of life in the event of fire. Wedge Pledge campaign To highlight the tragic consequences
of fire safety negligence, a major
national Wedge Pledge campaign has
been launched that aims to draw attention to
fire door wedging. Its aim is to eliminate this
very dangerous malpractice because, in a real
fire emergency, the blaze can’t be contained,
allowing smoke and flames to spread rapidly
with the risk of life-threatening injuries.
Yet, unless you are personally a victim of
burns, or have seen close at hand someone
who has been burned in an accident, the
chances are you’ve never fully considered the
grim suffering such a catastrophe can bring. The trauma of burns As burns injury survivors will tell you, the
injuries they sustain can produce not only
physical trauma but a life-shattering
psychological trauma, that extends beyond the
victim and engulfs the whole family.
To help others better understand those
lifelong stresses, courageous 18-year-old
drama student Teri Copland, who sustained
horrific burns as a child, tells her story in the
hope that others might be spared the same
physical and mental suffering she has endured. Teri’s story As a child Teri Copland suffered third degree
burns and scarring across more than a third of
her body. She had to struggle to readjust to
the impact of this dreadful experience and
confront the painful reality that she was to
grow up knowing her body image was
different.
‘Unless you are a burns victim then you’ll
never really be able to understand what the
treatment is like,’ she says, describing her
lonely ordeal on the long and continuing road
to rehabilitation. Medical breakthrough The treatments Teri has endured since
childhood would be daunting even for an
adult. ‘Some treatments are harder than
others. I had a tissue expander implanted when I was five; the reason for this
was my having no hair on one side of
my head so this was to help my hair
grow. It took a long time with
constant treatments but I am so
grateful to have a full head of hair.’
Teri made medical history when her
burns scars were treated with a
radical new process. ‘This is a
procedure,’ says Teri, ‘where they take
a section of tight scar tissue and
remove it and insert Integra, which is
shark skin.They staple this to you and
leave it for three weeks then, if it has
healed, they then perform a skin graft
over the top and wait for the healing
process.’ The process can last as long
as six years as, unlike grafted skin, the
new layer stretches and grows like the
real thing. Lonely, guilty and scared ‘But,’ says Teri, ‘it is not just the
treatment that is hard to overcome ...
it is so much more than that.
‘Just close your eyes and try to
imagine being five years old lying in a
hospital bed and being badly burned,
feeling isolated because even though
there are other children in the ward,
they don’t all have the same condition
as you. You feel lonely, sad, and guilty
and keep asking what you did that was so wrong that you deserved this. You’re
scared, so scared you’re afraid that if you go
home no one will want to play with you, and
that your family will not love you because
you’re not the same anymore and you feel no
longer special.
‘I hope this makes you realise how lonely it
can be and how hard it can be for a child, and
what they go through and their families.That’s
why the charities for burned children we are
campaigning to support are so important in
the lives of both patient and family.’
And, Teri reminds us, beyond aiding rehabilitation and offering positive support,
the burned children charities aim to play a key
role nationally in the reduction of burns
injuries by raising awareness of hazards and
promoting safe practices. Fire safety awareness ‘The lifetime of pain and disfigurement that
can destroy the self-esteem of the burns
victim is a fate I’d do everything in my power
to avert.That’s why I fully endorse the Wedge
Pledge Campaign to warn the public and
employers against the life-threatening hazard
of wedging open fire doors. As one who has
suffered from severe burns and knows the
terrible price that’s paid by victims, I urge
everyone to remember the Wedge Pledge
campaign slogan: “Kick the wedge and close
the door on fire NOW ... before it’s too late.” The tragedy of hotel fires FIRE SAFETY As a child
Teri Copland
suffered third
degree burns
and scarring
across more
than a third
of her body Hide and smoke On 1 July 2007, when public places and workplaces in
England went smoke free, Unison, the public services
union, warned of possible unwanted side-effects from
the Smoking Ban due to clandestine smoking. ‘Given the addictive nature of smoking ... [a]
consequence is that addicted smokers may be forced
to hide and smoke in secret.This will continue to allow
some second-hand smoke to continue to drift around
premises. Perhaps more seriously, if employees are
compelled to hide and smoke, probably in out of the
way and less used areas such as stores, laundry rooms
... and basement, the risk of fire must surely increase.
These areas will probably have many combustible
materials, will probably not have been cleaned
recently, and will have no provision for waste ash and used cigarettes.’ A survey of fire risk assessors exposes the
life-threatening malpractice of fire door-
wedging in 100 percent of hotels visited. Reply No. 4 L
UXUR Y AS ST AND ARD Reply No. 7 Reply No. 8 TechVision Infiniti Range Suitable for use in bathrooms, washrooms, spas and other wet areas. Visit www.techvision.co.uk to see our full range, or
call 01484 851717
for further details. Luxury Waterproof LCD TV’s We are an Epos and Ticketing Solutions
company established in 1990, dedicated to
supplying innovative Management products
to the leisure and Hospitality Industries Product range: Q-Bar is the fastest, simplest, most
accurate and secure Wireless EPOS system
available…anywhere! Operators enjoy
reduced serving times by up to 20% allowing
you to serve more customers and earn
more revenue.
Q-Flow is a fully automated Bi-Directional
people counting system, unrestricted passage
of traffic, multiple entrances, unobtrusive
accurate counting.
Q-Entry the simplest and most economical
solution for high speed entry ticketing as
well as secure revenue control. 70 Tickets
per minute, full cash reconciliation and
many other options.
Q-Robe the set industry standard for
control of cloakrooms. Q-Robe’s unique
features include a 3-part ticket, article
description, logo, time & date of issue &
revenue control.
Casio full range of till systems from the
basic cash register up to the QT-6000
touch screen. Q-Systems (International) Ltd Email sales@q-systems.com
Tel: 0870 873 0200 Fax: 0870 873 0210 Reply No. 6 Page 7 A ffluence now is part of the
mainstream, no longer the exclusive
domain of a small group of the rich and elite. Feelings of prosperity have become
an everyday expectation - and one in which
consumers are quick to indulge.
Nobody aspires to middle-class tastes
anymore. Up and down the income distribution, consumers expect a corner table
with a water view. This is the debunking of
ordinary tastes by a presumption that
everyone should be able to enjoy life’s
luxuries. Yesterdays extra-special are today’s
bare minimum. Premium coffee, sushi, day
spas, overnight delivery, wireless phones,
cosmetic surgery, golf vacations, adventure
trips, boutiques and reserve wines - all are parts of everyday life and accessible to much
of the population.
The mainstreaming of affluence has turned the
consumer marketplace on its head. People
expect not only to be able to get the very
best, but also to get it at the very best price -
no more trade-offs between price and quality.
The status that used to come with owning
top-of-the-line goods is diminishing. Luxury
brands are struggling to retain cachet while
merciless price competition overwhelms
efforts at value-added marketing.
Rising affluence is more than an economic or
demographic fact: It is a state of mind that
transcends economic status. Affluence is
about prosperity as the context of ordinary
life for everyone - rich, poor and middle-class. Affluence has become something that
everyone expects and that no one feels he or
she can or should be forced to live without.A
new value equation shapes the opportunities
available to brands as well as consumer
decisions about what to buy and where to
dine.
Price remains an important driver of
consumer choice, but consumers looking for
the cheapest price want more than cheap
fare. They want nothing less than the kind of
affluent experience that used to cost an arm
and a leg. Price-driven consumers are no less
quality-conscious than consumers willing and
able to pay any price.
Just under one-third mention going out to an
expensive restaurant as a way to treat Page 6 As affluence goes mainstream, thick wallets and a growing sense of well being often lead to more restaurant visits but also growing price pressures Page 8 L
UXUR Y A
S EXPECTED Reply No. 9 themselves. When consumers are sensitive
to price they are actually a little more likely to say that they treat themselves by going out
to an expensive restaurant. Price shoppers are
no less likely to give themselves the kinds of
affluent rewards and treats they have come to
expect. Everybody wants the best at the best
price. Expensive no longer means exclusive or
even costly; it means special, and that means
finding new sources of value to justify
premium pricing. Rising affluence creates greater - not lesser -
difficulty in charging higher prices. Pricing
pressures become fiercer in a marketplace of
greater affluence. Affluence doesn’t mean that
consumers have money to burn, but it does
mean that consumers are demanding even
more value before they will pay extra for
something. The old sources of value have
become cost-of-entry.
In a marketplace shaped by rising affluence,
there are three things around which value can be built. Time is the first. With more money
and better prices on quality products, time
becomes the new currency of value.
Marketing practice is the second. With the
product itself more like a luxury commodity,
the only thing left for marketers to offer is
advertising and promotion that provides an
experience worth having. Tangible quality, authenticity, transparency, relationships and
social causes are key components in
affluence’s new value equation. Reply No. 11 FRIMATEC UK Ltd., suppliers of quality Refrigeration and Polyurethane insulated coldrooms. Established in 1983,
the company goes from strength to strength supplying and designing full ranges of versatile, hygienic, quality products. ¥ MINIBOX - 80mm insulation, 32 sizes, easy installation. Available ex stock. Prices start from £684.00. ¥ IND & ISO PANELS- 60, 80, 100, 140mm thicknesses, 300mm modules, foodsafe finishes, internal or external construction. ¥ DOORS - Hinged personnel to automatic sliding. ¥ ACCESSORIES - Refrigeration plant, shelving, strip curtains. This type of small cold room is ideal for the preservation of food and perishable products. Facilities such as restaurants, pharmacies,
laboratories, hospitals, butcheries and flower shops use them extensively.They are also popular in the private sector for personal use and
for pheasant storage on commercial shoots. 30 models available. Unidirectional swing door can be positioned in any wall. Also available is
the Minibox B box for the baking industry.The latest technology, highest specification, top quality, competitively priced, simplicity of operation,
reversable single/double/glass doors. FRIMATEC UK Ltd., would welcome the opportunity to provide a free site survey. No quotation too small. Tel: 01582 471600 Fax: 01582 472050 Email: frimatec@nildram.co.uk Minibox MH small cold rooms & modular coldrooms Reply No. 10 Page 9 Page 10 Page 11 W e all expect unlimited access to an
ongoing supply of drinking water
in today’s commercial environments. Until recently, for many people bottled mineral water seemed the
only solution.
However, for those usually tasked with
overseeing water supplies, using bottled
water often presents something of a
‘challenge’. Transporting large volumes of
heavy water bottles to various dispense
units on different floors within a building can
be problematic. There is the health and safety aspect, plus the issue of storing the
water at the right temperature and keeping
the kitchen area clean and hygienic to think
about.
As a result, many companies are realising the
benefit of a mains fed drinking water system
as an alternative to bottled mineral water.
And, with bottled water costing as much as
500 times the cost of tap water, it makes
sound commercial sense. It has been estimated that using a mains fed system as
opposed to bottled mineral water can
reduce drinking water costs by 40-80% depending on the volumes of bottled water
previously being consumed.
As well as the obvious cost saving, there is
also the environmental impact of using
bottled water to consider.
For example, just 17% of the estimated two
billion bottles used for branded mineral
water are re-cycled each year. Our research shows that 80% of a typical city
office’s glass packaging waste is attributed to
mineral water. Add to this the negative impact of excessive ‘water miles’ -
transporting bottled water to the UK from
as far away as Canada, Fiji and Turkey with its
unnecessary fuel usage and harmful
emissions, it is clear that an alternative,
greener method of providing purified
drinking water needs to be adopted.
Whilst sales of bottled mineral water are
currently estimated at £1.7bn per year, the
tide is beginning to turn as consumers and
pressure groups begin to wise up to the
huge negative impact the bottled water
industry is having on the environment.
The green alternative to bottled water –
mains fed drinking waster systems: It is accepted that the best way to reduce
environmental damage caused by waste is to
follow the three Rs - “reduce, re-use, recycle. But, although it is possible to recycle plastic water bottles or re-use them,
the best option is not to use them at all as
then there is no plastic waste to burn, or
recycle.
Making use of tap water which has already
been cleaned and distributed to the point of
use easily wins the environmental battle with
bottled water.
From day one, our priority has always been
to help companies reduce their impact on
the environment by offering a range of mains
fed drinking water systems which have been
specifically designed to combat the
increasing demand for pre-bottled mineral
waters.
The installation of a mains fed drinking water
system will have an immediate and dramatic
impact on a company’s carbon footprint. In
addition to substantially reducing the costs
associated with purchasing pre-bottled
mineral waters, a mains fed system will
eliminate the need for regular deliveries The environmental challenge
facing the bottled water industry WA TER VENDING thereby reducing unnecessary ‘water miles’ as well as the disposal of
empty bottles and packaging materials.
The mains fed systems are usually designed to dispense into small
plastic cups. However, there are more innovative systems available
which feature high performance ice bank refrigeration units that can
deliver very high volumes of chilled water at low temperatures. This
is particularly important where consumers like to fill their own
bottles rather than just using small glasses. Options for still, sparkling,
hot and chilled water are also generally available. The purified water is usually accessed via a tap or counter top or freestanding
dispense unit.
Because the systems are mains fed, fresh clean water is always
available and never runs out so there’s no waiting around for the
delivery man to call.
Our research shows that approximately 70% of every 1 litre bottle
of water is returned at least a third full. So we actively encourage
clients who are using our Table Water Bottling System to transfer
from the 1 litre bottle to the 50cl bottle to help minimise water
wastage.
In the beginning, the main driver for introducing a mains fed drinking
water system was a cost saving. However over the last few years
there has been a dramatic shift in emphasis. Our green credentials
have become increasingly important as corporate clients start to
question the environmental impact of their business operations.
Now more and more companies are specifying mains fed drinking
water systems as a way to actively reduce their carbon footprint.
Our clients, especially the larger corporates, are putting
environmental concerns before cost savings and we see this as a
trend which is going to continue long into the future. For further information please contact Stephen Charles,
Managing Director, Vivreau Limited on 0845 674 9655 or
visit www.vivreau.com. The environmental challenge
facing the bottled water industry Reply No. 12 Reply No. 13 WA TER VENDING Page 12 Reply No. 17 Reply No. 16 Page 13 Reply No. 15 Reply No. 14 New RCP 6B Radio Fire
System a Wire-Free
alternative to
Conventional Panels
from detectomat The New Wire-Free, Radio Fire System from detectomat is a unique alternative to the costs, potential damage and business disruption associated
with installing Fire Systems in existing buildings. And an ideal solution for retrofit and refurbishment applications in small to medium sized
enterprises. Interconnection of the various Fire System components including detectors, manual call points, sounders and control panels, which has
traditionally been done in electrical cabling can now be done with wire-free radio. Installing cables in existing buildings has, in the past, meant ugly
surface wiring or damage to decorations caused by the installation of concealed wiring. Installing concealed wiring is also time consuming and
presents access issues and general disruption to ongoing business.This all meant an unwanted and unnecessary escalation of costs, which can now
be avoided!.
Radio as a Fire System communication medium has been available for many years but at a high cost. Now, the unique RCP 6B system from
detectomat offers a cost-effective wire-free, Radio Fire Alarm solution as an alternative to hardwired Conventional and smaller Addressable
applications. And as an added benefit the system utilises detectomat’s unique range of Designer cover Smoke Alarms to complement traditional or
modern contemporary interior designs. The system comprises of a range of battery operated, self-contained fire detection and alarm devices including Heat and third party certified
Smoke Alarms plus Manual Call Points, Sounder Beacons and other fire peripherials.These devices are radio connected with each other via a Fire
Panel base station, which provides comprehensive alarm indication and control including monitoring of the system network integrity and battery
conditions.
A unique solution within its application area, which has been reviewed and well received by a number of Fire Service and Fire industry
professionals. For further information call 01579 321750, email detectomat@leighandersonassociates.com or visit www.detectomat.com Page 14 Page 15 FIRST CLASS DINING A 16th century Manor House set in a quiet rural village in North Lincolnshire. It is one of the only three UK restaurants meeting the Good Food Guide’s criteria of being ‘highly individual and displaying impressive artistry’. Christmas Dinner Menu 6 Course Dinner Menu £82.00 Available from Thursday 29th November 2007 Carpaccio of butternut squash with cured foie gras and bramley apple, toasted pain d’épice **** Consommé of game en surprise, truffle and Madeira **** Pan roasted wild seabass with a ravioli of Scottish langoustine, velouté of Jerusalem artichoke **** Refresher of cranberry and lemon **** Seared then poached Aberdeen Angus fillet, braised red cabbage and confit chestnut, Pommes Dauphine **** A selection of cheese from the trolley **** Pre-dessert of a passion fruit soufflé with a caramel ice cream cone **** Hot plum pudding fondant, with a clementine granité and a pudding parfait Christmas Lunch Menu 3 Course Lunch £40.00 Available from Thursday 29th November 2007 Carpaccio of marinated Balmoral venison, with pan fried venison liver and mustard bread **** Roasted fillet of cod on a fondue of leeks, crispy Serrano ham and black truffle **** Raviole of butternut squash and quails egg, sauté winter greens, hazelnut dressing <> <> <> Quasis of Burdass lamb with clove, cinnamon and ginger, braised red cabbage and roasted shallot **** Steamed partridge with wild mushroom and Savoy cabbage, Spätzli and a juniper sauce **** Bouillabaisse with saffron rouille <> <> <> Three flavours of pear-tart Bourdalous, ice cream and mousse with red wine granité **** Plum pudding parfait with clementine and cranberry **** Steamed orange and stem ginger pudding, brown bread ice cream I n 2003, it was voted the Restaurateur’s
Restaurant of the Year. It has five AA
rosettes and one Michelin star. The Guardian and The Observer have both
characterised it as ‘The Best Restaurant in
Britain’.
It is also one of the most individual and secret
places you could wish to stumble across, with
an ambience and cuisine to rival Europe’s
finest.
For its 2006 edition, the Good Food Guide
awarded Winteringham Fields 9 out of 10.
Only three other restaurants in the UK
received this grading. No restaurant achieved
10 out of 10. Five AA Rosettes
One Michelin Star Good Food Guide 9/10
Egon Ronay 2006 - 2 stars A trained chef himself, Colin McGurran is the
owner of undoubtedly the most famous
restaurant in our region,Winteringham Fields.
Based in North Lincolnshire, the establishment has been proclaimed as one of
the best dining experiences in the UK, gaining
one of the highest marks in the Good Food
Guide and winning two Michelin stars - the
only restaurant in the North to have achieved
such feats. We caught up with Colin to ask
him about the challenges faced when taking
over a hugely popular business, and how you
don’t need to be in the big cities to prove
successful. What is your business background? After working most of my time abroad in
France, Africa and the UAE, I returned to the
UK to purchase my first restaurant at the age
of 24. I then bought a 34-bedroom hotel
which was rundown and showing a poor profit, which I also sold after three years. On
selling this business I was able to purchase a
business I had always aspired to developing. How did you come to take over
Winteringham Fields? It took me a year of umming and ahhing and
trying to put myself off buying the business,
because I was thinking with my heart and not
my head. My wife was against the idea, thinking
the location was wrong for us to succeed, but
I managed to persuade her.When all my chess
pieces were in the right place, I decided to go
ahead and make my move. It still seems to be
the case that many associate quality dining
with London. How do you feel the quality and
quantity of restaurants in our region
compares? Those restaurants in our region that are good are way above the standard of those in
London. Country businesses have to fight to
maintain a good client base - one bad stay and
the word spreads - whereas in London the
high velocity of clients available, from tourists
to business clients, means that a restaurant
with a good reputation can afford to go a little
downhill. The standard of lower end
restaurants is so shockingly bad in this
country that we still have a long way to go to
reach the standard set by our European
neighbours. In France, you can go to a back
street café and have freshly prepared produce
at such a high standard. How has Winteringham Fields
managed to become so successful
based in a rather isolated area? Although Winteringham Fields breaks the rules of ‘location, location, location’, there is a
large population of people who enjoy
spending money on a fine dining experience. If
you get your business right, people will travel.
60% of our customer base is local, the rest are
global. Although it seems we are inaccessible
we are only six miles from major motorways.
With the level of dedication shown by our
staff we are never left “out of the loop” - we
regularly compete with London restaurants. You’ve described your previous
restaurants as “a real challenge” - what
sort of problems did you encounter? My second business was rundown and the
internal problems from staff to maintenance
were a struggle to take on. It was also in major
financial difficulty. My target was a three year
plan - first year to reduce losses, second year
to correct them, third year to sell at a profit. To do this you need to know every aspect of
your business - from where your fuse box is
to how well you are utilising your staff.
Although the challenge was at times
unbearable, it is from that business that I
learnt my best lessons. I am now of the belief
that to be a successful businessman, you must
at some point hit rock bottom, and from
there keep getting up in the morning and
finding the passion to continue. Taking over
Winteringham Fields must be a new challenge,
as it is at the height of it’s popularity. How can you ensure existing
customers remain loyal while making
your own mark? There is no insurance for loyalty, no
guarantees - you have to take on a new
business knowing you have to earn it. To do
this you have to over-deliver and exceed your
customer’s expectations by increasing already
high standards. Wi n t e r i n g h a m F i e l d s With thanks to Colin McGurran and Benoît Lamaudière for their assistance with this interview By Telephone : +44 (0)1724 733096 Facsimile : +44 (0)1724 733898 E-mail : enquiries@winteringhamfields.com Web : www.winteringhamfields.com “This is the best restaurant I have eaten in for a very longtime Colin should be very proud of his establishment and his staff.” Steve Lucas Sales Director The Bellmont Agency FIRST CLASS DINING CORPORA TE COUTURE Reply No. 19 U niforms in the hotel, catering, leisure
and hospitality industry have
become increasingly more relevant as the competition to provide top class
facilities hots up. Customers’ expectations are higher than ever before and staff who are
dressed for the job will project the best image
– from top to toe. What greater advertisements for your business than well
turned-out staff ?
First impressions are so important and those
front of house staff have to look the part –
smart, professional and comfortable. Clothing
which is restrictive in any way or even
uncomfortable shoes will not give the right
impression. All staff, but particularly females,
need to be relaxed with what they are asked
to wear and therefore the fit and styling is
very important. Many corporatewear collections offer three or four jacket options,
two skirts in various lengths, and two or three
different trouser styles to fit all shapes, sizes
and age groups. Fortunately, generally speaking the men are easier to dress but even
their choice of corporate suiting will have a
couple of jackets and pleated or flat front
trousers, maybe a waistcoat option as well.
Designs across all areas of corporate and
work wear are improving all the time to give
functional, easycare, comfortable garments in
an ever increasing range of colours.
Contemporary décor in many establishments
can be reflected with accent colours in the
uniforms, a charcoal or black suit can be lifted
by accessorising with shirts, blouses, ties and
scarves that pull in the corporate colours whilst retaining a business like feel to the overall look. This can then follow through to all the back- room staff with clever selection of uniform items that follow the theme right through. Whether you are dressing ten people or several thousand it is important to project a sense of belonging to a team, recognisable in all areas of the establishment, all working together to serve the clients needs. When it comes to the leisure side of your business again the selection of uniform needs to reflect your brand and not be overshadowed by sports brands on the clothing. There are some great new ranges now which cover ladies fitted items alongside co-ordinating men’s garments – tracksuits, polo shirts, training tops and other items to truly reflect a professional image. What are you looking for in a uniform
supplier ? Ideally you should find one that can
cover all the uniform requirements of your
business from the receptionists to the
maintenance staff. That way you can be sure it Corporate Wear all fits together and the colours, logos and branding are as uniform as the garments. Fast turnaround is vital in an industry with a relatively high turnover of staff as is continuity of supply. Your
supplier should be able to tell you how long the collection you are
looking at will be stock supported.
Laundering is also a consideration – will the garments proposed
stand up to the constant laundering and wear that the industry
demands ? Many of the new suiting ranges are machine washable
now – a great cost saving from the traditional requirement to dry
clean these items. Talk to your supplier about how your garments
are laundered, whether your staff take them home, they are done in
house, or sent to a commercial laundry. How often will you replace
them ? What longevity are you expecting ? All these factors need to
be considered when selecting the correct garments and the type of
branding used.
Many uniform suppliers now offer an on-line ordering service which
can be supported with varying levels of spend reporting. Often the
system can be set up to only show the garments pre-selected by
your buyer so that staff are not distracted by a huge catalogue.
Additional lines can be added as required – a quick telephone call can
find and add new items. All branding information is stored against the
garments ensuring a fast and accurate delivery of your orders. Order
confirmations can be printed at the time of ordering for checking
against received goods. All designed to remove the margin for human
error and ensure a fast paper trail from order to delivery, invoice to
payment.
Today’s uniform suppliers are becoming increasingly aware of the
needs of their clients but you need to keep telling them what you
want from them in terms of garments and service levels so that they
can continue to improve their service and range of products.
The supplier who listens is the one who will be ahead of the game ! Pauline Hinkley, Business Development Manager, Uniform Express
Tel: 07956 000475 Clothing for the Whole Team On-Line Ordering with Management Information In-House Samples, Alterations and Special Sizes Corporate Branding Person Packing ISO 9001:2000 Accredited Design Service Available 3 Sites – London, Banbury and Dundalk, Ireland Contact – Pauline Hinkley Business Development Manager - 07956 000475 London Office: Unit C7 Bounds Green Industrial Estate, Bounds Green Rd, London N11 2UL. Tel: 0208 368 0114 Head Office: The Aesop Building, Beaumont Rd, Banbury, OX16 1RH. Tel: 01295 709774 www.uniformexpress.co.uk Page 17 Page 16 Reply No. 18 CA TERING Reply No. 20 W ith the holiday season almost upon
us, many caterers have already
completed their festive menus aimed at attracting pre-Christmas office
parties and family get-togethers in advance of
the main Christmas, Boxing and New Year Day
events. But if you’re still finalising your plans,
there’s enough time to construct exciting
menus that will make this year’s Christmas a
cracker! In general, caterers are looking for
quick, easy to prepare products that make life
easier during the hectic festive season, whilst
customers are looking for pleasurable,
seasonal and innovative treats. It’s a fact that many people are becoming tired
of turkey and want to save the traditional
Christmas lunch until the day itself. And with
four weeks of festivities ahead it’s an ideal
opportunity to tempt customers into trying
something different and perhaps lighter to
allow more space for celebratory drinks!
So how do caterers introduce bespoke
Christmas menus that are easy to prepare and
provide a balance between tradition and
innovation? Well, the first port of call should
be your supplier. A good supplier will spare
the time to discuss menu options with you
and give advice on which products are in season. They might even publish a festive
product guide, with details of their seasonal
recommendations and offers.
Planning ahead is vital. This is a very busy
period, so the aim is to keep cooking and
preparation times to a minimum. It’s worth
therefore combining a mixture of pre-
prepared, frozen products with fresh, high
quality produce.The easiest way to write your
Christmas menu is to break it down into four
sections: starters, main course, desserts and
buffet: Festive food to delight your diners! Starters With a wide range of easy to prepare and
frozen products available, starters give
caterers the perfect opportunity to be
creative in a cost effective way. Prawn cocktail
is the fail safe, traditional option. But premium
Scottish smoked salmon also makes a regular
appearance on Christmas menus, and can be
served in a variety of ways from slices to
parcel format filled with cream cheese. For a
more adventurous take on seafood, mussels,
oysters and scallops served with oriental
flavours can give any menu that exotic edge.
And don’t forget that Soups served with
Mediterranean style bread can be just as
appealing. A wide variety of tasty flavours is
now available, from broccoli and Davidstow
cheddar to roast parsnip and carrot. Soups
can be supplied frozen and ready to serve in
minutes!
Vegetarian diners must not be forgotten and
you can order pre-prepared, frozen starters
which will easily satisfy vegetarian taste buds.
These include crumb coated brie and
camembert, tatins topped with feta and
peppers and vegetable spring rolls served with
a Thai style dipping sauce. Main Course A Christmas menu would not be complete
without a traditional roast dinner drenched
with lashings of gravy. Traditional roasts will
always be popular and there’s a wide range of
cooked, easy carve turkey roasts on the
market. A frozen winter vegetable mix
tumbled in herbs can provide the perfect
accompaniment and will save valuable prep
time.
There are also great pre-prepared main
courses to be had, provided in an easy to
cook ‘Sous Vide’ format. Options range from
mini beef joints in onion gravy to Barbary
duck breast with kirsch and black cherry
sauce. Individual portions can take just 20
minutes to cook once defrosted.
Or to make a complete break from tradition,
why not include a seafood option on your
Christmas menu? Fish and seafood is
becoming increasingly popular in the UK, and
is a lighter alternative to turkey. Choose from
a vast range of fish which are suitable for main
course, dishes including:Tuna,Turbot, Sea Bass
and Salmon. Your fish supplier will be able to
give advice on availability.
Choosing an attractive vegetarian main
course can be difficult. However, there’s no need to panic – vegetarian dishes can be made
appealing and attractive to meat eaters too!
Risotto blended with a shiitake mushroom,
white wine and garlic sauce will appeal to any
diner, as will a vegetable lasagne or vegetable
pasta arabiatta. Vegetarians can still enjoy a
good roast too – a vegetable nut roast served
with apricot and goat’s cheese can provide a
tasty alternative to meat. Desserts After filling up on a starter and main course,
many diners find it hard to eat a dessert too.
However, this is Christmas and a time of the
year when people treat themselves to rich
and indulgent foods. And chefs rightly pride
themselves on their dessert creations. But
delicious desserts take time to make and in a
busy Christmas kitchen, there can just be too
many things to do at once.
So why not complement your handmade
dessert offering with high quality, premium
frozen desserts that require little effort to
serve, yet have a handmade appearance?
Good suppliers will have a wide range of
frozen desserts, and some particularly
tempting ones that are currently available
include baked raspberry vanilla cheesecake, orange crème caramel and fruit and nut
chocolate brownie. Ice cream is always a popular choice and easily
prepared by waiting staff.There are many high
quality, real dairy ice creams available including
children’s favourites vanilla and strawberry.
Unusual flavours such as caramel cream,
mandarin and cranberry and organic
honeycomb are exciting alternatives for adult
customers. Buffet Don’t forget that buffets are popular at
Christmas, and it’s a good idea to prepare at
least two different buffet menus, at varying costs and levels of creativity.
There are plenty of new buffet products
which can add spice to your menu! Mini onion
bhajis, filo wrapped king prawns, vegetable
samosas, crispy curry pancake rolls and royal
Thai dim sum assortments will all give your
buffet an exotic edge and can be served
alongside traditional buffet foods.
Pastry products are a staple item on any
buffet table but instead of sausage rolls, why
not opt for a cheese and ham lattice finger or
a smoked haddock and spinach tatin? Canapés
can add sophistication to a buffet, and
products such as mini crostinis with French
style toppings and mini savoury brioches filled with salmon mousse can add a touch of class
to your menu.
So plan and make your product choices
carefully, drawing upon the expertise of your
food service supplier. With a vast array of
tempting foods available to brighten up your
Christmas menus, the opportunities for a
successful festive season are huge! We at 3G Food Service & Seafood Solutions wish you a merry and profitable Christmas! Tim Shearer
3G Food Service
Tel: 0870 8505213
www.3gfoodservice.co.uk Lighting - Your Way With many years experience providing lighting for the leisure industry, Franklite can offer help and advice for any
project - regardless of size.The company has personnel who have spent most of their working life in lighting and
can call upon their expertise to resolve any lighting issues. The Franklite catalogue contains ideas for modern, traditional, crystal, brass and ironwork fittings along with
recessed, flush, emergency, exterior and approved low energy lighting, There are also many choices of IP rated
bathroom lighting. If your requirements are outside the catalogued range, please phone and Franklite will endeavour to put together
a complete lighting package for you. For a catalogue please e-mail marketing@franklite.ltd.uk or call 01908 691818 and talk to one
of our customer service team. Reply No. 21 Reply No. 22 CA TERING Page 19 Page 18 Page 20 WASHR OOMS T raditionally businesses have tended to
look at their washrooms from a
purely functional perspective. More recently however, this conventional thinking
has given way to a recognition that the quality
of the washroom environment says much
about a business and as a consequence
greater consideration is being given to the
design and planning of inviting, attractive
washrooms.
A washroom that is planned to meet the
occupancy needs and designed for the type of
patrons that are using the facility delivers on a
number of counts: It is easier to maintain, it
looks better, and it gives a good impression of
the provider. A poorly maintained washroom,
on the other hand, leaves a lasting impression
and conveys to customers and staff that the
owners simply do not care.
For example in a prestigious restaurant or
hotel it is likely that customers are paying
handsomely for the privilege of tasting the
chef’s latest creation or sleeping in Egyptian
cotton sheets. In this environment you would
expect the elegance of the front of house to
extend into the rest of the facilities.Toiletries
and consumables are likely to be of a higher standard than the average washroom. Paper
towels can be dispensed from inobtrusive
recessed or concealed dispensers rather than
the traditional wall mounted versions. The
towels should be thicker and textured for
maximum absorbency; they should also have
good wet strength so that they do not fall
apart when they are pulled from the
dispenser.
For hand washing the discreet design of
counter-mounted dispensers makes them a
favourite in high-end washrooms. Once
installed the soap reservoir is concealed from
view beneath the counter top leaving only the
dispenser head on view set aside the taps and
basins. One cautionary note is to recognise
the importance of selecting dispensers that
can be refilled from above, avoiding the
unsavoury task of crawling beneath a counter
top to replenish the soap container. The ease
of replenishing paper towel, toilet tissue and
soap dispensers will always have an effect on
the frequency and quality of washroom
servicing. Thinking of the customers is all
important but don’t forget your cleaning and
maintenance staff.
In a prestigious washroom you should also endeavour to avoid the industrial feel of bulk
toilet dispensing systems and use single roll
dispensing similar to the sort of thing you
might have at home or in a boutique hotel. If
capacity is a concern, install a dispenser with
two single rolls, or consider coreless tissue.
Conversely in a busy night club or sports
venue some of the earlier suggestions no
longer apply. These heavy traffic washrooms
need dispensers and disposals capable of
withstanding the rigorous demands of a more
transient washroom user. But meeting these
practical requirements does not need to
compromise the design of a user friendly,
visually attractive environment.
In heavy traffic washrooms toilet paper
dispensers should hold multiple or jumbo
sized rolls. Soap dispensers would typically be
larger capacity wall mounted units, or perhaps
multiple counter top soap dispensers fed by a
single bulk soap container.
Consideration should also be given to foam
soap which provides effective hand cleansing,
but as a smaller quantity of foam is required
when compared with a liquid soap, the
ongoing costs to the building owner will be
lower. Washrooms that mean business Reply No. 23 Page 21 Page 22 WASHR OOMS Reply No. 28 Warm hand dryers are often well suited to heavier use washrooms where there is potential for damage through careless use of
the facilities as well as the opportunity for
consumables to run out or the washroom to
become wet and dirty between visits from the
janitors.
Hand dryers can take a little longer to dry the
hands but they do eliminate a number of
ongoing issues with paper towels. Hand dryers decrease the vandalism from paper
towels blocking basins and toilets, they also
eliminate the inconvenience associated with
running out of paper towels (a major nuisance
to washroom users) and, they result in
reduced labour costs for stocking,
replenishing and disposing of the used paper
towels. Automatic rather than push button
operated dryers should be used to avoid the
spread of bacteria from the push button. But what of the arguments in favour of paper
towels? It is widely considered that paper
towels do result in a quicker and potentially
more thorough drying of the hands,
particularly if a good quality absorbent paper
towel is provided.
In food service areas paper towels are
preferable as the action of drying the hands
with a paper towel removes dead skin cells
and significantly reduces the bacterial count
on the hands. It is also believed that warm air
hand dryers may circulate air borne bacteria.
There are now products available on the
market that combine a non- proprietary
paper towel dispenser, warm air hand dryer
and waste bin. These not only provide the
choice of preferred hand drying method to
users but give the proprietor the added
security of knowing that if the paper towel
dispenser is empty, customers can still dry
their hands using the warm air hand dryer.
Additionally, if you cater for families both the
Ladies and Gents washrooms should be
provided with a baby changing station, and if
space permits a child’s seat so that a ‘toddler’
can be strapped in whilst a parent changes the
baby.
The type of establishment has a significant
bearing on the choices of accessories and
consumables. The more you think about the
selection of washroom equipment to satisfy
the needs of your customers the more they
might come back to use your other facilities. Our linens are produced in the best factories in the Far East all personally
selected by us.The cotton is of the highest quality and the finish is second to none.
Due to our high quality yarns our products are extremely durable.
We source direct from our factories using no agents so we can offer the highest
quality linen at competitive prices. Our factory supplies some of the finest hotels
around the world, inlcuding Claridges London and the Shangri-La Shanghai.
All order sizes are possible and trade discounts are always available depending on
quantitty ordered. Quick delivery guaranteed. Beaumont & Brown. Tel: 0207 801 0853 Email: enquiries@beaumontbrown.co.uk Web: www.beaumontbrown.co.uk High Quality Linen Page 23 Reply No. 24 Reply No. 25 Reply No. 27 Reply No. 26 Specialist Suppliers of new &
refurbished laundry equipment Lease Purchase,Rentals,Step payments or just simply
purchase outright we can do it all at Laundry
Machine Ltd. All repair work taken on with over
14,000 lines of spares available for next day
installation.
Our own engineers with fully stocked vans meaning
exceptional service!
Our skilled advisers help you to make the correct
equipment decisions by analysing your business needs and available space then proposing the best solution for you.
• Washers • Spinners • Dryers • Dishwashers • Ironers, all available and in stock now.
Equipment available fully factory reconditioned with full warranties. KINGS NORTON BUSINESS CENTRE, 18 PRINCE ROAD, KINGS NORTON,
BIRMINGHAM B30 3HB TELEPHONE: 0121 486 3566 • FAX: 0121 486 3573
Email: enquiries@laundrymachineltd.com Website: www.laundrymachineltd.com Go Green with new innovative
POS Printers from TOSHIBA TEC Europe
Retail Information Systems July 2007 – TOSHIBA TEC Europe, a global manufacturer of
retail and industrial information systems, has as part of its
ongoing green initiative launched the TRST-A10 and TRST-
A15 thermal POS Printers to the European market. These
innovative models will deliver a competitive advantage to
retail, convenience, and the hospitality markets.
The TRST-A15 uses a double sided printing concept which
has the potential to reduce paper consumption by a
staggering 45% and offers up to 25% saving on paper costs. The TRST-A15’s double-sided printing concept uses two print heads with each head
only printing half the total number of lines.This means that the print head lasts twice
as long, compared to a single-sided printer, and thus extends the life of the product
and drastically decreases the environmental footprint as production, transportation
and eventually recycling costs are significantly reduced. TOSHIBA TEC Europe Retail Information Systems Tel: + 44 (0)870 890 7200 www.toshibatec-eu.co.uk Reply No. 36 Reply No. 39 Smoking & Litter Control Products The No Butts Bin Company, Unit 5, Sterte Rd Ind Est, Sterte Road. Poole, Dorset BH15 2AF. Tel: 0800 358 0085 Fax: 0800 385 0095 Web: www.nobutts.co.uk PLEASE QUOTE PIRO0O1 • Over 40 brand new products
• Lifetime warranty on all stainless steel products • Thousands of satisfied customers
• No quibble guarantee Maid Service
Maid Service presents users with a
list of rooms that are assigned to
them for housekeeping duties.
Basic status information is displayed
on the initialpage:
Clean, Not Clean, Comments. Maintenance
• Provides easy-to-use task management for hotel maintenance
management and staff • Allocates individual tasks to staff members • Support for recurring tasks for ease of management
• Interconnectivity with PMS system
• Ability to put a “block” on a room where necessary Stock Control
• Support for mini-bar locations & groups for easier task allocation • Flexible and user-definable locations, e.g., Floor 1, Floor 2, etc. • Support for multiple rooms in one Staff Messages
• Allows messages to be distributed electronically to all
online staff members • Supports messages to individuals, online, off-line & all users • Possibility for managers to delete messages that have not yet been accessed by recipients Management
• Statistics on staff work loads and work completion to accurately
report staff efficiency • Ability for managers to approve status of completed maintenance • VIP requests allow managers to make specific and non-standard requests for VIP guests, e.g., Red Carpet
treatment, Special Menus, etc. Page 24 Lockers and Cupboards from only £39.00! We have Cupboards and Lockers available on “Fast Delivery” for every single storage application.Whether you are an Office, School, College, Leisure Centre, Conference Centre,Workshop,
Factory,Warehouse, Hotel, Hospital, Library or Museum we can solve your storage problems at the drop of a hat! We also supply many many more Office and Industrial products - all featured in our 410 page full colour catalogue which is available F.O.C. on request Just call or fax the numbers below or go on line - we can’t wait to hear from you! Phone: 0870 7661826 FREEFAX: 0800 1698127 Email: Sales@cupboardsdirect.co.uk www.cupboardsdirect.co.uk Natural Gas Patio
Heaters from SIERRA… Sierra Leisure Products supplies a range of high quality,
British made patio heaters that are suitable for ‘genuine’
all year round commercial use.Why not run your heaters on
Natural Gas? - not only is it cheaper than Propane but you
will no longer have to worry about the safety implications of
storing and replacing cylinders or gas running out! For a free outdoor heating survey or further
information on how best to tackle your outdoor
heating requirements, contact Lisa on 01473
735773 Website: www.patioheatersdirect.co.uk
Email: Lisa.Bean@sierraleisure.co.uk P R O D U C T S H O W C A S E Hotbox launch flexible, low cost LogTag
temperature and humidity data loggers Hotbox International has introduced a powerful, yet
competitively priced temperature and humidity logger for
catering and food storage applications.This powerful, credit
card sized device is capable of measuring and storing up to
8000 sets of high resolution temperature and humidity
readings, before automatically downloading its data via the
unique interface cradle provided to a standard PC.
Capable of measuring temperature in the range of: -45oC to + 85oC, and relative humidity from 0 to 100% LogTags are ideal for both hot
and cold food storage applications.
Prices start at just £37 for a single LogTag.
Hotbox International Ltd is a world leading manufacturer specialist heating,
lighting and electrical equipment for the commercial horticulture sector.
For further product information please contact: Sabine Holliday, Sales Co-Ordinator Hotbox International
Tel. 0044 (0)1430 444040 Fax.0044 (0)1430 449331
sales@hotboxworld.com www.hotboxworld.com MILLAQUIA - BREATHING IN
SUCCESS WITH AIRNERGY+ One of the secrets of the outstanding performances by some of
the world’s top sportsmen and women has been discovered
and is now available to professional and amateur clubs alike in
the UK from MillAquia.
A totally natural and legal process that does not rely on any
added supplements, Airnergy+ uses water to energise the oxygen particles found in the air we breathe and convert them
into a physiologically active high-energy form of ‘singlet oxygen’
with which the body is familiar.
Developed in Germany, the Airnergy ProfiSport Plus system is ideal for gyms, with four activation units to deliver maximum performance.
Manufactured in accordance to DIN EN ISO 13485; 2003 certification, as well as
being audited by MEDCERT, the micro-controlled electronic unit with individual
application time programming, comes fully equipped with 20 individual nasal
cannula (breathing masks) and weighs only 4.4kg, ideal for transporting between
club and stadium. MillAquia Limited, Fiona Wall Tel: 01392 8245510 Email: Fiona.wall@millaquia.co.uk UPGRADE IS EASY WITH EVAC+CHAIR PART-
EXCHANGE OFFER Emergency evacuation chair manufacturer Evac+Chair
International has just introduced a part-exchange policy,
allowing existing customers to trade-in their Evac+Chairs
for the latest model. The Evac+Chair MK3 is an enhanced model, and
organisations wishing to upgrade can do so by trading in their existing Evac+Chairs and receiving a substantial discount. Commenting on the part-exchange offer, managing director Barry Scholes said,
“This is an excellent opportunity for organisations to replace their old
evacuation chairs and benefit from the many improvements introduced since its earliest design concept.” Evac+Chair International Ltd Tel: 0121 706 6744 www.evacchair.co.uk Consistent quality and a high level
of service are important factors
when choosing promotional gifts.
At Invogue Incentives, we are
committed to supplying a service
that aims to offer you…
An extensive range of new and
original quality products
Choice of personalisation services
using varied technologies.
…..Our formula is simple, we understand that the reputation and image of your company is reflected in the
promotional gifts you choose. We strive to ensure that the products and services
we offer, will meet your most exacting standards. For further information, telephone: 01772 751175
or visit our website: www.invogue.co.uk I n v o g u e I n c e n t i v e s Page 25 To Advertise in this space, please call The Bellmont Agency on: 0870 749 0220 Reply No. 29 Reply No. 31 Reply No. 30 Reply No. 32 Reply No. 33 Reply No. 34 Reply No. 35 Reply No. 37 Reply No. 38 THE POWER OF NATURE
AND TECHNOLOGY
COMES TOGETHER A new sensation
in wellbeing, which combines the power of
the Ear th s natural
minerals and today s
modern technology, is
now available to multidiscipline therapists dedicated to professional
beauty, spor ts and complimentary therapy from
MillAquia.
The Health Recliner - a shaped solid marble lounger
manufactured in Austria - offers a completely new type
of wellness experience that relaxes the body and
promotes a healthier lifestyle.
There are eight models in the range, from a heated
chair ideal and especially designed for back and spinal
treatments, to a range of four contoured recliners and
two flat physio-therapeutic recliners, one of which is
suitable for wet and oil applications. MillAquia Limited, Fiona Wall
Tel: 01392 824510 Fax: 01392 824997 P R E S S R E L E A S E Bedding,Towels & Robes King of Cotton has grown
over the last ten years on a
reputation for providing
high quality products and a
high level of service, whilst
remaining very competitive
on cost and value.
The company is one of
very few in Britain to offer
several different thread
counts in their bedding
range, giving the customer
a choice of quality right up
to an 1600 count cotton
sateen. King of Cotton also
offer the finest quality
towels and robes money can buy, together with
beautiful damask table linens, all at wholesale prices,
direct to home or business.
King of Cotton products can be found in the World s
finest Hotels and have only recently become available
direct to the public via the sales office and the
internet. Here you will find fine quality and
great value. Tel: 020 8332 7999 Fax: 020 8332 7900
Email:sales@kingofcotton.co.uk Web: www.kingofcotton.co.uk Super-efficient dispensing
from the Electric Towel
Dispenser High traffic washrooms
require efficient dispensers
to ensure supplies do not
run out in the middle of a
busy period. The launch of
the Katrin Electric Towel
Dispenser from Mets
Tissue offers the ultimate
solution to efficient
dispensing. As part of a new Katrin range for the most important room in the
world , the electric dispenser automatically delivers a
fresh hand towel every time and ensures a sheet of
ideal size for hand drying is always readily available.
The robust dispenser is quick and easy to use and
ensures excellent operational reliability. Facilities staff
will also benefit from this dispenser since its quick to
refill, easy to clean and helps to keep a more hygienic
washroom.
E-mail: katrin.uk@metsatissue.com
Tel: 020 8332 2842. Fax: 020 8332 2852
Web: www.metsatissue.com &
www.katrin.com Reply No. 42 Reply No. 46 Reply No. 40 TOP TEN TREE TREATS FOR CHRISTMAS FROM CANNON Cannon Horticulture is offering a
choice of ten comprehensive
Christmas tree and decoration
solutions for the workplace this year. The company says that by making a single
telephone call, companies can avoid the wasted hours
spent by staff seeking out and decorating trees for their
offices.
Under the Cannon scheme, employers can choose
from ten expertly designed and colour-coordinated
trees and decoration schemes which are delivered,
dressed, left to enjoy over Christmas and taken away
again afterwards for environmentally-friendly disposal.
Schemes can be selected by web-site at
www.cannonhorticulture.com, or by referring to a
new 16 page full colour brochure available from the
Christmas tree hotline on 0207 801 8052.
Details of the service can be seen at
www.cannonhygiene.com/horticulture or
customers can call the Christmas tree
hotline on 0207 801 8052 to place an order or
request a catalogue. Armstrong wins where
reliability really matters When your business is in the Outer
Hebrides the most impor tant
considerations in equipment selection
are reliability, reliability and reliability. So
when the beautiful Castlebay Hotel on
Barra, the southernmost of the Western
Isles needed replacement laundry
equipment, experience pointed to a
Primus 10 kg washer-extractor and a
Huebsch 301 litre (30 lb) tumble dryer
from Armstrong Commercial Laundry Systems.Transport
from the mainland is a 5 hour ferry journey from Oban
or by air from Glasgow to the unique airfield on the beach
— depending on the tide. Manager John Campbell says There is no laundry service on Barra so we rely on our own equipment for everything from the guest rooms,
dining room, kitchen and bar. We have high occupancy
levels, especially in the summer and our laundry is
working about six hours a day, seven days a week. Our
Armstrong equipment gives us no problems and we
know we can rely on Armstrong s technical support and
our local engineer for servicing and repairs.
Tel 01635 263410 Fax: 01635 32434
Email: enquiries@armstrong-laundry.co.uk
Web: www.armstrong-laundry.co.uk Reply No. 48 Reply No. 41 3G Food Service
new tatin selection 3G Food Service &
Seafood Solutions, the specialist distributor of
chilled and frozen foods to
the food service sector has
added three new Tatins to its Starters & Buffet range. The new products have been
added in response to increasing demand by caterers for
products that can be served in different ways — as a main
course or light meal and for buffets or parties. The new Tatins are Smoked Haddock & Spinach,
Roasted Peppers with Goat s Cheese and Tomato &
Feta. The tatins range from £12.00 - £15.00 for a pack
of 12 units. Full details of all the products in the Starters & Buffet
range are contained in 3G Food Service s new Product
Guide. Full details of all products and orders can
be obtained by calling the 3G Food Service
Sales Hotline on 0870 850 5213 or by
visiting the company’s website at
www.3gfoodservice.co.uk. Tarkett Launches New
Tapiflex Commercial
Wood Tapiflex Commercial Wood is a new
acoustic resilient floorcovering from
Tarkett s popular Tapiflex range.
Developed for use in all heavy traffic
commercial areas, it offers effortless
style, high performance, cost effectiveness and one of the market s
lowest life cycle costs, four fundamental
requirements of flooring in retail stores,
hotels, restaurants, leisure facilities and
care environments.
Tapiflex Commercial Wood also has a
built-in Sanitized¤ treatment which protects the floorcovering from premature ageing
caused by micro organisms, and also gives hygiene
benefits which are particularly important in nurseries,
restaurants and day care centres. For product information contact:The customer
Services Department,Tarkett Marley Floors
Ltd, Lenham, Maidstone, Kent ME17 2QX.
Tel: 01622 854040 Fax 01622 854500
Email: uksales@tarkett.com
Web: www.marley floors.com The Prestigious Stour
Centre Reopens Complete
With Rockfon Ceilings The Stour Centre, in
Ashford, which first opened its doors in
1975, has recently completed a major
two-year refurbishment
programme utilising over 1600m 2 of Rockfon s Sonar E (Tegular) ceiling system. The remodelled facility offers the community a
complete package of up-to-date services with particular
emphasis on an entirely new water area and the
Contours Health Club.
The centre has a wide range of facilities including a 25m
main pool, circular teaching pool, leisure pool with
flumes and raging river, a spa with steam room, sauna
and Jacuzzi. Rockfon ceilings were specified throughout
because they are aesthetically pleasing, create a good
acoustic environment, offer high fire safety as well as
being totally moisture resistant and non-hygroscopic.
For product information Call: 0800 389 0314 or
email us on info@rockfon.co.uk
website: www.rockfon.co.uk Professional Photo
Printing – The Zebra
F680 from DED Now available from DED, the
Zebra F680 is a simple and
efficient digital dye sublimation
photo printer which offers
professional quality 300 dpi
printing on demand. Its por tability and superb
flexibility make it the perfect photo printer for kiosk, retail or office use as well as on
site use for weddings, parties, schools and events.
Offering a lower cost per print than traditional pre cut
sheets; the Zebra F680 uses a large capacity roll of photo
paper. Printing up to 700 photos per roll, the F680 needs
minimal supervision or maintenance.
These features combined with the compact footprint of
the F680 also make it the ideal printer for the retail
environment. Taking up minimal counter space, reliability
comes as standard, printing crisp and vibrant pictures with
a high gloss finish, photos printed on the F680
automatically print with a protective coating which
prevents fingerprints and smudges.
DED Limited
Tel: +44(0)1797 320636 Fax: +44(0)1797 320273
Email: sales@ded.co.uk Web: www.ded.co.uk Reply No. 47 Reply No. 45 A
UDIO VISU AL M ost hospitality and leisure
businesses will use music
somewhere within their premises. For many, it is an absolutely critical
component in creating the correct
atmosphere for their public areas and should
be given the same care as any other important
factor.
If you built or refurbished any part of your
premises (or are planning to do so), you
hopefully considered your sound system
during the design stages. If you are planning
on playing pre-recorded music, you may have
thought about what hardware would best fit
your needs. You may even have researched
the best music for your clientele. But have
you looked at copyright licensing? If not, you
are not alone!
It is not unusual for an otherwise law-abiding
business to be caught contravening a law that
they either didn’t realise existed, or thought
they were in compliance with. The basic penalty for breaking copyright law is a 50%
surcharge on top of next year’s fee, but the
copyright bodies can back-date charges to the
date you started your business, or can even
bring court charges. Perhaps you don’t realise
you need a license at all, or think that you are okay as long as you only play CDs that you
have bought? Or do you have a PRS license
but should also have one from PPL? Maybe
you have both licenses but are using an I-pod
or computer on to which you have copied
your CDs?
Under UK (and European) law, a musical
recording is considered to be an item of
‘intellectual property’. This means that a person or a group of people own(s) the
recording and it cannot be used without their
permission. The copyright of any recorded
track can be owned by a number of parties:
the writer of the song, its publisher, the artist
who performed it, or the label to which they
are ‘signed’.
It would obviously be an administrative
nightmare if every individual had to negotiate
directly with the copyright owners whose
music they wanted to use. Instead, collection
agencies were formed to whom the copyright
owners assign the rights to their music. These
agencies then give permissions on behalf of
their members.
The two agencies that most businesses are
likely to need to deal with are PRS
(Performing Rights Society) and PPL
(Phonographic Performance Limited). Between them, these organisations hold the
rights to virtually every recording that you are
likely to hear, including the music played on
the radio. Both are not-for-profit organisations that collect ‘royalty’ payments in
the form of license fees, which are passed on
to their members less costs.
PRS represent the composers/writers and
publishers, while PPL represent the record
labels and recording artists. A business playing
recognised songs will therefore almost always
require both licenses. The licenses cover the
use of radios, tapes, CDs (bought ones, not
those created on your home computer!), and
systems provided by licensed music suppliers.
There are a number of such companies within
the UK, and their names can be found on PPL’s
website (www.ppluk.com). There is a third
collection agency, MCPS, who are allied with
PRS and provide licenses for commercial
music providers.
If we now assume that you have the correct
licenses in place, there is still the decision of
what music system to use. The lowest cost
option is generally to play the radio, but this is
not appropriate to every business, particularly
because of the possibility of hearing adverts
for competing businesses. After radio, the Music Copyright Law – What You Need to Know Choosing a music system that complies with the music copyright laws. Page 27 Reply No. 43 Reply No. 44 Page 26 Page 28 Reply No. 51 next-cheapest option depends on what
equipment you already have, and the quantity of music that you require. There are
basically going to be three possibilities: CD-
Player, Computer (PC) or an mp3 player or I-
pod, but each must be used with a legitimate
music source.
CD-Players must be used with ‘proper’ CDs –
in other words, not ones made up of tracks
copied from your other CDs or downloaded
from the Internet. This is because the copying
of a piece of music requires a different
category of license, known as a ‘dubbing
license’. These licenses are very expensive
and generally only given to commercial music
providers. There are substantial penalties for
being found to be in contravention of the
dubbing laws. If you wish to use your PC to play music you
have only two options. You can use a CD-
ROM drive in the same way as a CD-Player,
with ‘proper’ CDs, or you can subscribe to
music4Uonline (www.music4uonline.com). At
present, the dubbing laws mean that the only
legal way to put together your own mix of
tracks on your PC is using this service. The
providers of music4Uonline have the
necessary dubbing licenses to allow their
subscribers to choose and download their
music legally, whereas to do so from any other
site would mean breaking these laws.
Mp3 players and I-pods are at present not
covered by any of the available licenses and
are not, therefore, legal for use in public. Both
MCPS and PPL are currently reviewing the use
of these technologies and will shortly be bringing in licenses to cover them. That is
why there are “going to be” three
possibilities, but until the new licenses are
agreed, only the two above are actually
legitimate options. If you are considering using an mp3 player or I-pod in your
business, please contact MCPS and PPL to
check on the current status of these licenses
before doing so.
The alternative to using the above
equipment is to purchase or rent a system
from one of the licensed music providers
mentioned earlier. These companies offer a
range of options allowing you to choose the
method used to deliver your music (tape,
satellite, CD or Internet), and the type of
system on which the music is played. They also offer vast libraries of music, and will
normally offer a profiling service. With a profiling service, you can discuss your
business and requirements with an
experienced music professional who can then
select the right type of music for your
customers.
Whichever option you decide to use, ‘shop
around’ first to evaluate the different
possibilities, and be sure to check any queries
with the licensing bodies. Heather McRae, Marketing Manager
GMS Music
(01324) 711011
info@gmsmusic.com www.gmsmusic.com A
UDIO VISU AL Reply No. 49 Reply No. 50 Reply No. 52 Now to have it all you can email